Refund Policy
How do I return/exchange an item?
Products can be returned/exchanged within 7 days from the date of purchase.
Please mail us at order@bonviesnacks.com to initiate a return/refund with your order id in the subject line.
We will personally ensure that the issue is resolved satisfactorily. Please make sure that the original product and packing are intact when you send us the product back. Any product that is returned without all original packaging and all other items originally included with the product at the time of delivery or has been torn or used shall not be eligible for return/ refund.
Note: Reverse Pickup Charges will be borne by the customer and will be finalized by the customer support consultant at the time of accepting the return request.
Self-ship charges will be capped at Rs.100 per shipment.
REFUND
How will I receive my refund?
Refunds will be processed and credited to your bank account within 5-7 working days from the date of the courier being received in our warehouse.
CANCELLATION
How do I cancel an order?
Please mail us at order@bonviesnacks.com to cancel an order.
Refund applicable only in the case of wrong and damaged product.
Why are the packs of so less in weight?
Why are the packs of so less in weight?
The Freeze Drying process vacuums out all water from the fruit/ice cream/corns leaving it super light in weight. Removal of complete moisture leaves no chance for microorganisms to breed and spoil the snack, increasing its shelf life.
Also it is very interesting to note, 200grams of fruit becomes only 20grams(approx) but the nutrients are equivalent to 200grams fruit only.
Do I need to refrigerate Bonvie snacks?
Do I need to refrigerate Bonvie snacks?
No, there's no need to keep Bonvie snacks in the fridge. Thanks to the freeze-drying process, our snacks are shelf-stable and can be stored at room temperature in a cool, dry place.
Are Bonvie snacks suitable for people with allergies?
Are Bonvie snacks suitable for people with allergies?
We are committed to transparency. While our snacks are made from natural ingredients and are free from common allergens, please review individual product labels for detailed allergen information. If you have specific concerns, feel free to reach out to us.
How can I consume Bonvie snacks?
How can I consume Bonvie snacks?
Bonvie snacks can be enjoyed directly as a convenient, healthy snack, or incorporated into various recipes for added flavor and nutrition.
Can I purchase Bonvie snacks in bulk or for events?
Can I purchase Bonvie snacks in bulk or for events?
Yes, we offer bulk purchasing options for events or large orders. Please contact our sales team for more information on bulk pricing and availability.
What makes Bonvie snacks a healthier choice?
What makes Bonvie snacks a healthier choice?
Every snack under the brand Bonvie Snacks revolves around health and nutrition.
Freeze Dried Fruits are made from carefully selected, freshly harvested fruits and vegetables that undergo a freeze-drying process, preserving their natural nutrients without any preservatives. This means you get all the vitamins, minerals, and antioxidants found in fresh produce, packed into a convenient snack.
Freeze Dried Ice creams are packed with low calorie bite size cubes.
Freeze Dried Sweet Corns are full of flavour and a light weight snack.
Veggie Chips flavours/ingredients are chosen keeping in mind healthy munching, and made in low oil.
How is Freeze Drying different from dehydration process?
How is Freeze Drying different from dehydration process?
In Freeze drying, the food item is frozen to certain low temperature, and then the moisture is vacuumed out. This is a long and lengthy process, but worth it as this leaves the texture and nutrients pretty much intact.
In Dehydration process, heat is applied to the food item to dry out the moisture, leaving its texture soft and heavy loss of its nutrients.
What is Freeze-drying and how is it beneficial?
What is Freeze-drying and how is it beneficial?
Freeze-drying is a gentle preservation method that removes water from fresh fruits and vegetables while maintaining their nutritional value, flavor, and crispy texture. This process allows us to create shelf-stable snacks without the need for artificial preservatives, resulting in a product that's as close to fresh as possible.
Are there any added sugars or artificial ingredients in Bonvie snacks?
Are there any added sugars or artificial ingredients in Bonvie snacks?
No, Bonvie snacks are free from added sugars, artificial flavors, and preservatives. We believe in letting the natural taste and health benefits of our ingredients shine through.
Do Bonvie snacks lose nutrients during the freeze-drying process?
Do Bonvie snacks lose nutrients during the freeze-drying process?
The freeze-drying process is very gentle on nutrients. Bonvie snacks lose only 2-3% of their nutrients during this process, retaining most of their original nutritional value.